This English text is the governing version. Where a translation differs from it, the English text prevails.
Privacy Policy
DigiClient AI (“we”) handles the personal information we obtain in providing the service in accordance with Japan's Act on the Protection of Personal Information (APPI) and other applicable law.
1. Information we collect
- Account information: the email address and name used to sign in, obtained through our authentication provider WorkOS.
- Customer data uploaded by a business (tenant): customer names, contact details and purchase or visit history. The business is the controller for this data; we hold it as processor.
- LINE / WhatsApp connection data: LINE Official Account and WhatsApp contacts, customer profiles and messages, used to send and answer messages.
- Payment information: subscription and payment status. Card numbers are held by the payment providers (Stripe, PayPay and similar); we do not hold card numbers.
- Usage logs: access records used to improve the service and prevent abuse.
2. Purposes of use
- Providing and operating the service — LINE/WhatsApp replies, campaigns, bookings, payments and analytics.
- Customer support, important notices and service improvement.
- Preventing misuse and meeting obligations under applicable law.
3. Marketing messages and consent
Promotional messages require prior explicit opt-in, and we keep a record of that consent (the consent ledger). Quiet hours prevent night-time sending and a monthly cap is enforced. A recipient can opt out at any time.
4. Disclosure to third parties and subprocessors
We use approved subprocessors to the extent necessary to provide the service; see Subprocessors. Except where required by law, we do not provide personal data to third parties without consent.
5. Export and deletion (your rights)
A business administrator can export their own tenant's data from the console at any time. We respond without undue delay, as required by law, to requests to disclose, correct, suspend the use of, or delete retained personal data. Contact us at (hello@digiclient.ai).
6. Retention
We retain personal data for as long as the purpose of use requires, or as required by law, and then delete or anonymise it. Cancelling alone does not immediately erase data, so that you can migrate it; request deletion using the contact above if you want it removed.
7. Changes
We revise this policy as necessary and will announce material changes on this page.
Contact: (hello@digiclient.ai)