How can we help?

What to include

Tell us what you were trying to do, what happened, and when it happened. Include your workspace name if you know it and whether you used LINE, WhatsApp, or the website. A screenshot with customer details hidden can help.

Do not send passwords, verification codes, access tokens, payment details, or customer conversations by email.

Account and workspace access

Sign in with the email you used to create your workspace or accept your invitation. If your workspace is missing, check the signed-in account first. If you still cannot get in, email support from your account email address.

LINE and WhatsApp help

Open your workspace to check the connection status of the affected channel. Tell support whether the problem is connecting the account, receiving a customer message, or sending a reply. Keep provider credentials in the secure connection screen.

Privacy and account requests

For access, correction, or deletion requests, contact support from your account email address. We may need to verify your authority before changing account or workspace data.